FRESH PRESS is your go-to, on-demand laundry experts, here to take your dirty laundry blues away! Have your duds (clothing, bedding, household items) picked up, expertly cleaned and delivered to your doorstep in as little as 24 hours! 3 easy steps:
1. Tell us where and when you’d like your items picked up. (Go to http://www.freshpress.my. Want things simpler? Just give us a Call us at 1700 81 5125 / +6017 2411 802 (WhatsApp/SMS))
2. Our friendly representative will drop in at said time and location to whisk your duds away, clean and have it back to you in no time at all!
3. Well technically it’s a 2 step process… Step 3 is where you tell us how you lived without us all this time! Better yet, tell us how you spent the time FRESH PRESS saved you by doing your laundry for you! #FreshPress #IdRatherFP
Go to our page at http://freshpress.com.my. Specify a pickup and delivery time, the type of service you require: Wash and Fold, Wash and Iron and/or Dry Clean. A valet will collect your items from you as scheduled.
Yes, you may change your pick-up/delivery time on our web app up to 1 hour before scheduled time. Cancellations are also possible on our web app for up to 2 hours before the scheduled time. You may also contact Customer Care at firstname.lastname@example.org for help.
Yes. Items should be sorted out as follows: Wash and Fold, Wash and Press and Dry Clean. Special care items such as those requiring a hand wash should also be bagged separately. The sorting of coloured items from lights will be done at our processing centre. Should you need to provide us with a breakdown of your Wash and Fold order for reference, please remember to request for your form during pickup in the Special Instruction section of your order form. Please remember to check your pockets for valuables. We’d hate for you to lose anything you love.
Please let us know in the Special Requests Column of your order and inform your valet during pickup. This might include anything from hand washing certain garments to using unscented detergent in your wash load. You are important to us and we will try our best to honour any requests as best as we can. Should you also need to provide a breakdown of your Wash and Fold items, please place your request for a form during pickup here.
The minimum order is RM20.
We will send you a receipt with your order summary after your items have been processed. For items collected between 8AM-1PM, you can expect to receive your invoice by 4PM the same day. For items collected between 6PM-10PM, you can expect to receive your invoice by 1PM. All Valets carry with them a small digital scale and will weigh your bag of laundry at the door to give you an estimate. The official weight gets entered once your bag reaches our facility.
We charge your credit card on file. If you prefer to pay cash on delivery, please let us know
We have a 24-hour turnaround for Wash and Fold & Wash and Press items and a 48 hour turnaround for Dry-Clean.
Please note that household items require a minimum of 3 days processing time and larger items such as carpets, duvets and curtains may take anywhere between 7-10 days.
You know what they say, it all comes out it the wash. Well, sometimes it doesn’t. Stains are best treated immediately or shortly after they happen. While we will try our best to try to get that stain out of your garment, we can’t guarantee that it’s always successful.
If you have any other questions we may help you with, give us a Call us at 1700 81 5125 / +6017 2411 802 (WhatsApp/SMS) or drop us an email at email@example.com.
Our friendly Customer Care team is always ready to help.